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Service Fundamentals (APL-SVC-017-IN)

Program that teaches students the skills they need to handle face-to-face customer interactions involving all Apple devices. Successful completion of the Apple Service Fundamentals Exam fulfills the prerequisite for Apple Certified Mac Technician (ACMT) and Apple Certified iOS Technician (ACiT) certification. Interactive discussions and hands-on exercises guide students through the best way to manage customer interactions, the required safety precautions, and basic troubleshooting skills. Students’ knowledge and skills are tested and reinforced by working through real-world scenarios and role-playing.Training for Apple Service Fundamentals is available to technicians who work at or wish to work at Apple-authorized service facilities.

Audience
This course is intended for anyone wishing to become certified to repair iOS or macOS devices and is the pre-requisite for those programs.

Prerequisites
None

COURSE CONTENTS
  • Customer Experience Skills and Managing Customer Expectations
  • Documenting Customer Interactions
  • ESD Precautions, Safety First
  • Embedded Battery Safety
  • Introduction to Service Guide
  • Apple ID
  • iOS and macOS Fundamentals
Duration: 15 Days

  • Continuity, Mail Basics
  • Networking and iCloud Fundamentals
  • Basic Troubleshooting
  • Apple TV and tvOS, HomeKit
  • Apple Watch and watchOS
  • Apple Pay, Determining Warranty Coverage
ELIGIBILITY

Anyone Intrested in IT Technology